Assignment
I) Think of a hotel or motel where you stayed in the past. Did you have a positive, enjoyable experience? Please include a lot of details-the name of the hotel, the city, purpose of your visit to that area, length of stay, etc.(If necessary, you can ask someone else who travels frequently for business, vacations, etc.)
Include 2 to 3 specific points and in-depth discussion of how trainingemployeesat that particular location related to your level of customer satisfaction during your stay. Additionally, discuss how training employees in general relates to overall levels of customer satisfaction in the hospitality industry.
II) Consider & discuss how training hotel employees at the Hotel Paris chain might actually "increase length of stay and return rate of guests". How couldthe Human Resources department work with other functions (Marketing, Accounting, IT, Finance, etc.) to help achieve the goal of "boost[ing] revenues and profitability"?
III) Think of a specific organization--such as your workplace (previous or present), a store, restaurant or other business that you frequent, or even a hospital, government agency, etc.If you were the HR manager of that organization who was concerned about improving performance appraisalsin that setting, what would you include on the ‘checklist' of expected employee behaviors?
NOTE: Your response should focus on one job position in the organization. Be thinking along the lines of a ‘job description' as you develop your response to this question.
Be sure to give this question a LOT of thought-in order to provide a substantial response.Also, make sure that you focus on relevant and measureable workplace behaviors.
IV) The case study mentions the videoconference-based online training and development program for assistant managers. It allows them to "interact with other assistant managers around the chain, even as they were learning the basics of their new jobs."
List some specific topics and/or day-to-day issues that these assistant managers in the hotel industrymight discuss on such a platform. Also, how would such a system would benefit the Hotel Paris?
Format your assignment according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.