Assignment:
Your first task is to post your Key Assignment draft to the discussion area so that other students will be able to review your work. Attach your document to your main discussion post, and include any notes that you feel are appropriate in the post. You are not being graded on your Key Assignment Draft at this point. The purpose of this assignment is to help improve the quality of your Key Assignment.
Part 1.
Total Quality Management (TQM) are management methods applied to improve the productivity and quality of operations in a business entity. Total quality management is also referred to as a comprehensive approach to management that is used across an entity, which includes divisions, workers and extends forward and backward to include customers/clients and suppliers. It mainly focuses on quality productivity in an organization's operations. The approach also focuses on the long-term satisfaction of customers. The approach views an entity as a collection of processes that form one unit. "Do the right things, right at the first time every time" is the simple objective of total quality approach (Goeatschnd Davis, 2014).
The processes of total quality management are categorized in four following categories: plan, do, check and act. However before the advent of total quality management concept various other quality embedded approaches were used in different organizations all over the world. These approaches include Six Sigma method which involves six distinct steps which are defined, measures, analyses, improve and control. Other methods on quality such as "Theory of Inventive Problem Solving" which was technically created to emphasize on quality improvement through problem elimination (Goeatschnd Davis,2014).
The approach has acquired specific strategic attention because it has highlighted on the core problem of all organization which is quality development, management, and maintenance. The companies that have applied this approach have succeeded and created good cooperation among its personnel. Some of the foundation of this approach include the commitment of the administration to all workers, satisfying the consumers' needs, team improvement, systems to facilitate enhancement and reducing product service costs (Gemenez-Aspin, 2012).
Total Quality Management is considered a customer-focused procedure whose continual improvement of organizations activities. It strives to ensure all associated human resource work toward the common objectives of improving goods or service quality, as well as enhancing the processes that are in place for production. Particular emphasis is put on fact-based decision making, using performanceformula to monitor progress. High levels of entity communication are emphasized on, for the purpose of maintaining employee morale and involvement.
Part 2.
Quality improvement involves a formal approach to analysis of performance and the systematic efforts that are used to improve it. Various models are used to meet these improvements including Total Quality Management and Continuous Quality Improvement among others. Quality improvement is done at the industry, administration, in medical practice and even at a personal level. Personal experience in quality management programs are many. These include pursuing master's program so that one can get promotion at work, at work, one can improve his or her performance and at home, buy a certain cleaning agent to improve cleanliness. Personally, I have experiencer quality improvement at work. We had installed an inventory monitoring system that allowed us to know what was in store at all times. This changed the manner in which materials were handled at the company (Roche, B. & Sommer, C., 2010).
Modern quality theory and management is customer focused. Total quality management today is more customer focused than it is employee focused. As such, it is important to carry out the improvement on quality focused on increasing the satisfaction of the customers. Customers are satisfied by the quality they get from the business and this makes it essential to improve the quality through quality improvement.
Some of the quality initiatives failed. This is because of failing to adhere to certain principles in business. One of them is failure to realize that pursuing quality is more important than quantity and risks. Failure to carry out cost-benefit analysis for the business and failure to adhere to the stringent measures of quality improvement as defined (Miranda, 2013).
Part 3
5S
The tactic used in improving quality in the organization was 5S. The employment of 5S in the organization's strategy brought a lot of positive results in the company. 5S was applied in the organization's operations in different ways.
Sort
The organization ensured that everything was sort out. By sorting out everything the employees would spend very little time looking for a tool or a document (Hannon, 2006). The organization did not only concentrate on tools and equipment used in the organization, it ensured that even the files were sorted out.
Set in order
All the files belonging to the organization was set in order. There had been delays in operations because it took a long time to look for a file or a document. The manager ensured that all the tools used in the organization were set in order. The move helped in speeding up the organization's operations and reducing accidents at workplace.
Shine
After sorting out and setting everything in order, the organization ensured that the services and products of the company were attractive to the customers. The quality of most of the commodities was improved.
Standardize
The best way to ensure that the services and products of an organization are attractive to the customers is by setting a quality standard. Standardizing the quality of goods and services helped in attracting more customers.
Sustain
For an organization to remain successful it must ensure that all the strategies put in place are not eroded. Failure to maintain the quality standards of goods and services, the customers will start walking away (Griffin, 2015). To ensure that the high quality of goods and services would not be compromised, the organization selected a team whose main objective was to ensure that the high quality of goods and services is maintained.
Attachment:- QM evolution.rar