How to improve quality of customer service


Assignment:

Response must be 2 to 3 paragraphs long

Operations management is the quantitative management of the supporting business systems and processes that transform resources into health care outputs. It is focused on achieving operational effectiveness-defined as lower costs, higher productivity, and continuous process improvement.

There are 5 key goals of the operations manager: reduce costs, reduce variability and improve logistics flows, improve productivity, improve quality of customer service, and continuously improve business processes. Operations management is a field within the discipline of management, and it evolved initially from the scientific management school of thought.

Describe how organizational structure impacts the project and project manager.

 

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Operation Management: How to improve quality of customer service
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