Create a two- to three-page executive summary of your findings to the management staff using APA formatting styles.
Your management staff needs a better understanding of factors that would inhibit implementation of a Quality Assurance program at their hospital.
Identify and describe at least 10 factors that could inhibit implementation of a quality assurance (QA) program at the hospital.
Identify the characteristics, defense mechanisms, and behaviors that the hospital may observe when implementing a new QA process.
Provide at least 3 suggestions of how the hospital can minimize the resistance to change in their organization.