Homework: Management of Health Care Organizations
The students will complete a Case study homework that give the opportunity to synthesize and apply the concepts learned in this and previous coursework to analyze a real-world scenario. This scenario will illustrate through example the practical importance and implications of various roles and functions of a Health Care Administrator. The analytical exercises will improve students' understanding and ability to think critically about the public relations process, and their problem-solving skills. As a result of this homework, students will be better able to understand, analyze and evaluate good quality and performance by all institutional employees.
CASE STUDY SITUATION
The COE of the Rehabilitation Center has called a meeting to get your feedback on Mr. Jack Orestes, a Surgery department manager. Mr. Jack Orestes is what some people call "from the old school" of management. He is gruff, bossy, and often shows an "it's my way or the highway" attitude. Mr. Jack Orestes is about five years from retirement.
Mr. Jack Orestes has a high turnover rate in his department. There have been several complaints on company surveys about him from his department and from outside his department. People have commented on the fact that Mr. Jack Orestes is "rude" during meetings and doesn't let others contribute. There are times when he has belittled people in meetings and in the hallway. He also talks about his staff "critically" or "negatively" to other managers.
But Mr. Jack Orestes also is a brilliantly talented person who adds a vast amount of needed knowledge and experience to the Rehabilitation Center. He is extremely dedicated to the center and lets people know this by his arrival each day at 6:30 a.m. and his departure at 6:00 p.m. He has been with the Rehabilitation Center for 32 years and he reports directly to the president.
Mr. Jack Orestes has gone to the HR department and complained that the people his supervisors hire are not a good fit for the center. The new employees don't listen and they have a poor work ethic. Mr. Jack Orestes feels that HR should do a better job screening people.
CASE STUDY CHALLENGE
a) What suggestions do you have for the COE on how to coach Mr. Jack Orestes and develop a personal improvement plan?
b) What areas would you suggest be first on Mr. Jack's improvement plan?
c) How should Mr. Jack Orestes be coached and by whom?
d) Is it worth the effort, since he might be retiring soon?
Conclusion
Briefly summarize your thoughts & conclusion to your critique of the case study and provide a possible outcome for the Human Resource Department. How did these articles and Chapters influence your opinions about organizing a Human Resources and managing organizational dynamics?
Evaluation will be based on how clearly you respond to the above, in particular:
o The clarity with which you critique the case study;
o The depth, scope, and organization of your paper; and,
o Your conclusions, including a description of the impact of these Case study on any Health Care Setting Organization and managing.
Format your homework according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.