Question 1). How do market researchers utilize scales to establish quantifiable measures of subjective and abstract concepts? Discuss each of the general types of scaling, such as uni-dimensional and multidimensional scales, nominal, ordinal scales, interval and ratio scales. Try to use examples from your experience.
Question 2). Bill Bennett has a background in computers. He is getting ready to open a business specializing in selling and installing computer systems for small and medium-sized businesses. Bill has hired a market research company to help him develop a marketing strategy for his new business. They want to measure the demand for Bill's service, and suggest an attitudinal study of small businesses toward the purchase of computer systems. Bill wants to know why he would care about attitudes since he is only interested in their behaviors. If you were the market researcher, how would you address Bill's concerns? Be Specific.