Assignment: Access and Interpret Product Information
Instructions
This assessment requires you to identify and access product information and it is designed for you to practise interpreting the information you have researched. These skills are relevant to developing an understanding of tourism products and services, enabling you to select the most suitable for your clients' needs and requirements.
Question 1
Review the information provided below to complete the table. Calculate the gross price, commissions and nett price for two people travelling (together) to Tasmania.
Considerations:
• Airfare with Virgin Blue airlines to Launceston, $149.00 per person one way. The commission is 1%.
• Car hire for 15 days at $78.00 per day. The commission is 12%.
• Accommodation voucher for 15 nights, at $89.00 per person per night. The commission is 10%.
• Airfare with Jetstar airlines from Hobart, $179.00 per person one way. The commission is 1%.
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PRODUCT
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GROSS
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COMMISSION
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NETT
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Airfare (Virgin Blue)
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Car Hire
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|
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Accommodation
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Airfare (Jetstar)
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Question 2
Meetings and conventions
Scenario
You have been employed with ABC Conference & Travel Organisers as a sales consultant for corporate clients. A regular client Landmark Travel & Tours has requested you organise registration and travel arrangements for all delegates attending the forthcoming National Hospitality and Tourism Convention. This convention is to be held in Cairns, Queensland. Delegates will be visiting from Sydney, Melbourne and Brisbane to attend the five day conference.
A registration form has been received for Mr John Austin, a Sydney delegate. The following details have been recorded on his registration form:
• Mr Austin has registered for a full conference registration.
• He will be travelling with his wife Julie. She will not be attending the convention.
• Mr Austin and his wife Julie will both be attending the optional conference dinner on 24 June.
• They will both participate in the post conference day tour to the Daintree Rainforest.
• Landmark Travel & Tours have requested that payment for delegate registration and flights to be invoiced for payment to them.
• Additional costs including transfers, accommodation, tours, optional dinner, etc., to be invoiced to the delegate separately. All ‘accompanying person' costs must also be invoiced to the delegate.
• The following details have been extracted from Landmark Travel & Tours' client file (below, Table 1). Use this information to answer parts (a) - (c). Remember to show all ‘workings' and calculations.
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FLIGHTS
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CLASS
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DEP
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DATE
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FROM
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TO
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STATUS
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DEP TIME
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ARR TIME
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COSTING
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DJ42
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Y
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TUE
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21JUN
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SYD
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CNS
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HK
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0610
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1020
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$249pp
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DJ24
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Y
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TUE
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28JUN
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CNS
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SYD
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HK
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1410
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1830
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$229pp
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TOURS
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CODE
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DEP DATE
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RET DATE
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COMPANY
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DATE BOOKED
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COSTING
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DAINTREE DAY TOUR
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DE196
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27JUN
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27JUN
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CAIRNS EXPLORER
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21JAN
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$125pp
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HOTEL
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CITY
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ROOM
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IN
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OUT
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STATUS
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BOOKED BY
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DATE BKD
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COSTING
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HYATT
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CNS
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DBL
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21JUN
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28JUN
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HK
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LUCY
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21JAN
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$129pr/pn
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REGISTRATION
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DATE REC
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COSTING
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FULL REGISTRATION MR J AUSTIN
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LANDMARK TRAVEL & TOURS Account #267893
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21JAN
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$620 pp
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Table 1: Landmark Travel & Tours extract from client file
a. What would be the total amount payable by Landmark Travel & Tours for Mr Austin's registration and travel arrangements?
a. What would be the total amount payable by Landmark Travel & Tours for Mr Austin's registration and travel arrangements?
c. How many nights will Mr and Mrs Austin stay at the Hyatt Hotel?
d. Decode the following tourism industry terms for codes mentioned in the client file above.
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Code
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Code
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DJ
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KK
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SYD
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DBL
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PR/PN
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CNS
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PP
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|
Y
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e. Mr Austin from Landmark Travel & Tours requires an invoice for payment of additional costs. Complete the invoice below to reflect all costs associated with Mr & Mrs Austin's client file.
e. Mr Austin from Landmark Travel & Tours requires an invoice for payment of additional costs. Complete the invoice below to reflect all costs associated with Mr & Mrs Austin's client file.
Question 3
Employees of a regular client with your wholesale travel company are travelling together to attend a number of events in Queensland and New South Wales. One of the two gentlemen suffers from a fear of flying, therefore they have decided to travel to each venue by road.
Using the vehicle rates (see Attachment ‘Oz and Worldwide Cars', Tables 2 & 3 on following pages), respond to the following questions. Remember to show all ‘workings' and calculations.
a. As there are four events in and around Longreach your clients are unsure whether to rent a ‘Group A' vehicle for 13 days or 14 days. What would you advise? Explain your response.
b. Where do metropolitan rates apply?
c. Explain why country rates are more expensive than metropolitan rates.
d. How much would it be to rent a ‘Group D' vehicle in Tamworth for 15 days, including the car insurance?
Question 4
Limitations
There are limitations associated with the sale of products and services and client participation. It is essential for all tourism employees to keep up to date with limitations such as: operational changes, price increases, seasonal factors affecting availability; safety and health issues, special requirements and licences that may impact on travel arrangements that clients have requested. In addition, clients expect travel consultants to be familiar with the particular terms and conditions relating to products and services they have on offer. For further information refer to textbook The Road to Tourism, Chapter: Access and Interpret Product Information.
Read the following scenario and answer the questions below.
Scenario
Two employees who work in your wholesale travel company, Paul Jacobsen and Ari Rogers have been requested to embark on a familiarisation tour in the Northern Territory. Upon their return they are required to prepare a report describing various products and services available in the region and recommend their suitability for various client types.
Paul will investigate and participate in a scuba diving and fishing tour leaving from Darwin, while Ari will evaluate local tour operators in Palm
Valley and within local Indigenous Communities.
They will be driving a 4WD vehicle through Tennant Creek and Arnhem Land, located in Kakadu National Park (the Arafura Sea and the Gulf of Carpentaria are also regions of this National Park).
To prepare for their trip, Paul and Ari will need to research and determine any limitations associated with the destination/region they are visiting and the tourism activities in which they will participate.
a. Identify and briefly explain three limitations that Paul and Ari will need to consider before embarking on their trip.
b. Determine the cost for a long-wheeled based/4-door/manual/air-conditioned/ 4WD vehicle for ten days rental with pick-up from Darwin.
Question 5
Product risks
There are many risks associated with the sale of products and services in the travel industry. A tourism employee needs to keep up to date with operational changes, price increases, safety issues, seasonal factors affecting availability, and terms and conditions that relate to the products and services they are offering their clients. For further information refer to textbook The Road to Tourism, Chapter: Access and Interpret Product Information.
Read the following scenario which identifies three risks associated with the sale of products and services in the travel industry and then answer the questions below.
Scenario
A client pays a deposit for a tour around USA. The agent inadvertently forgets to mention that the tour operator has clearly stated in the fare conditions that if there is a price increase before the full amount of the tour is paid, the client will be required to pay the difference in cost.
When the client sends the final cheque for payment of the tour he is advised by the agency that a further amount of $200 is required to secure the booking. Since making the original booking, the Australian dollar has devalued considerably compared to the US dollar. The client is upset and refuses to pay. He's upset that the agent never advised of a price increase and also, had he known of this ‘booking condition' when paying the deposit, he would have paid in full at the time of booking.
The agency bears the increased cost of the tour losing any chance of making a profit from this booking.
a. Explain your understanding of the meaning of the following risks in relation to the scenario.
(i) Product price increase
(ii) Fluctuations in exchange rates
(iii) Terms and conditions
b. (i) Identify five adventure or sporting activities with at least two associated risks for each one that customers should be made aware of when booking/participating in adventure touring products.
For example: An adventure or sporting activity would be scuba diving. Associated risks with participation are asphyxiation from improper operation of equipment; suffering from ‘the bends' (so cannot fly within 24 hours of a dive); becoming separated (disorientated) from tour group resulting in panic; possible drowning; possibility of being attacked by a sea creature.
(ii) Explain briefly the implications to a travel consultant of failing to correctly advise clients and customers of risks?
(iii) As well as discussing risks associated with some activities, it is important to make customers aware of additional risks due to their age or personal physical limitations (eg. disabilities), or company licensing requirements. Give four examples of a particular type of adventure, sporting activity or tour with at least two special limitations for participation for each one.
For example: Scuba diving. Special limitations can be that the customer must have current qualifications from a certified scuba diving course; may not present any major pre-existing medical conditions that may affect their performance, such as asthma; some companies stipulate a certain age range for participation.
(iv) There are many reasons why an offered product (tour, flight or package holiday) purchased by a client may suddenly be cancelled. Identify and explain two reasons why this could occur.
Attachment:- Tourism_Assignment.rar