How job satisfaction influence employee behaviour


Assignment Task:

You are to research (include referencing) and analyze the following two questions:

Assignment Description:

Question 1: Explain what job satisfaction is. How does a high level of job satisfaction influence employee behaviour? How does job satisfaction influence customer satisfaction?

Question 2: Explain the difference between formal and informal groups in the workplace. No matter whether groups are formal or informal, norms are often developed to manage group behaviour. Explain how group norms are developed and enforced in the workplace.

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