Marrs Company is implementing a balanced scorecard approach to improve performance. Match each of the following perspectives of the balanced scorecard with the performance measures from Marrs Company listed in to numbers one through twelve below.
(Keep in mind that a performance measure could be associated with more than one balanced scorecard perspective.)
BOTH INTERNAL AND CUSTOMER SERVICE PERSPECTIVE
OR CUSTOMER PERSPECTIVE
OR FINANCIAL PERSPECTIVE
OR INTERNAL BUSINESS PERSPECTIVE
OR LEARNING AND GROWTH PERSPECTIVE
Employee productivity
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
Employee satisfaction
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
Return on Investment
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
Customer satisfaction
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
Employee turnover
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
On-time delivery performance from suppliers
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
Percent of customers who are repeat customers
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
On-time delivery performance to customers
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
Product quality
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
Economic value added
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
Throughput time
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]
Percent of sales dollars invested in employee training
[ Choose ]Both internal business perspective and customer perspectiveCustomer perspectiveFinancial perspectiveInternal business perspectiveLearning and growth perspective [ Choose ]