Assignment:
Main points required in report:
The report should be maximum 23000 characters. This is excluding acknowledgement, summary, table of contents, reference list and appendix.
Contents of the report:
• Company description
• Hostmanship
• Problem formulation:
1. What are the ways to improve service quality in AntonsKokken?
2. How Hostmanship helps to get more customer in future?
• Considerations on collection of data and methodology
• Theoretical considerations
• Questionnaire
• Conclusion
• Reference list
Note: you can use this question in question formulation:
1. What are the ways to improve service quality in AntonsKokken?
2. How Hostmanship helps to get more customer in future?
You can use this relevant theory: 5 Gap model and Experience Economy which was first used in a 1998 article by B. Joseph Pine II and James H. Gilmore
Note: Reference and footnotes are very important.