Problem
A. How do the communications efforts of front office employees help set the tone for a guest's visit? Give examples.
B. Give examples of how the marketing and sales department and the front office communicate.
C. Communications between the front office and the housekeeping department revolve around room status. How can each department director ensure these communications are effective?
D. How does the banquet department interact with the front office? Do you think any of these duties should be shifted to the banquet captain's staff? Why or why not?