Assignment: Voice Of The Customer
With a focus on meeting customer requirements, the voice of the customer is an essential tool in driving organizational performance. As a Supply Chain professional, you have an obligation to be aligned with the customers you support, both internally and externally. You must become familiar with the value the customer expects from your organization.
Write a 700- to 1,050-word summary in which you discuss how the "voice of the customer" is applied in your company. Your summary will need to include the answers to the following questions:
• How do you impact the results of your customers' expectations based on your actions?
• How do you manage internal versus external customer satisfaction?
• What are some areas of improvement that you can initiate to improve customer satisfaction?
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.