Conflict is a part of life and the more effectively we can deal with it the better. Email and written communication is one area that conflict can easily occur. There is a much greater chance of miscommunications and misunderstandings resulting from written communication. When we write we must consider tone. We should pay attention to dictation and word choices. The way we form our sentences and the formality/informality of our words can set a different tone. So, we need to decide what tone we are going for and adjust our writing to fit. It always helps to re-read your written communication or allow someone else to read it and offer feedback to ensure the message comes across as intended. Another great tip is never send an email when you are angry. Cool down first and then address the problem in a calmer manner.
Have you ever sent a written communication that was misunderstood or interpreted wrong? What happened and what did you learn from it?