Glenn was recently promoted to be the manager of a new store being opened by a large department store chain. He wants to start out right by making sure that communications are always good between him, the six department heads, and the 50 full-time and part-time associates. He knows he’ll be making a lot of decisions in the new job, and he wants to be sure that he is always well informed about store operations. He wants to make sure everyone is always “on the same page” about important priorities.
What should Glenn do right from the start to ensure that he and the department managers communicate well with one another? How can he open up and maintain good channels of communication with the sales associates?