Problem
Assume you are a customer service representative in a resort and you get a message from a disappointed client talking about the front desk employees and room housekeeping. Within 24 hours, send a professional email to the client.
• The email should include the following Apologize for any inconvenience. 2 lines
• Explain what could have caused the problem. 2 lines
• Propose specific, actionable remedies. 2 lines
• Describe how you intend to improve the consumer experience in the future. 2 lines
• Provide an incentive. 2 lines
• Encourage consumer feedback. 2 lines