Explain tools used by agency for quality implementation



Visit (or contact) a local government agency, and then schedule an interview with a manager/director of the agency. The goal of the interview is to examine the methodologies, tools, decision-making strategy, and statistical tools used in quality implementation.

Examine to what extents the goals and objectives of the agency are known and met. Be sure to include the following based on your interview experience:

1. Identify the methods used by the agency for quality implementation.

2. Explain tools used by the agency for quality implementation.

3. Explain the decision-making and statistical tools used by the agency in quality implementation.

4. Identify follow-up tools used to determine the level of quality in implementation.

Support your paper with a minimum of four scholarly resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.

Length: 5 pages, not including title and reference pages

Your paper should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards.


1. Performance information use in local government: monitoring relationships with emergency medical services agencies


2. Modern Analytics and the Future of Quality and Performance Excellence

By Evans, James R

3. Creation of value to society - a process map of the societal entrepreneurship area

By Anna Åslund & Ingela Bäckström

4. Achieving Customer Specifications Through Process Improvement Using

By Baía, Amândio Pereira

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Business Law and Ethics: Explain tools used by agency for quality implementation
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