10- to 12-slide Microsoft PowerPoint presentation in which you illustrate your selected scenario with presenter notes.
Address the following items:
- Describe your scenario.
- Select two major decisions that must be made to solve your problem. For each one of your decisions address the following:
- Describe the decision.
- Discuss the process that must be taken to make the decision.
- Explain the role that inductive and deductive reasoning play in the decision-making process.
- Analyze how emotion and culture affected the process.
- Describe the problem solving strategies that you would use to resolve the challenges associated with your selected scenario.
- Analyze the role of perception, attention, memory, and language played in your selected scenario.
Scenario
Let's say you just became a new manager at your job (you work in retail) and you have worked there for a year and a half. You have co workers who like you and think you have earned it, while on the other hand you have a couple of co workers who don't think you deserve it who have been there longer than you and think you will do a lousy job. You start the next day as a manager and you have directions to give your team you see one of your co workers is there today working in your department just walking around you go up to them you give them directions of what you need done helping customers, responding when they need help at the registers, cleaning out the fitting rooms, etc. About two hours go by and your customers are complaining that the fitting rooms are full, there is a long line on the registers, customers need help and your co worker is no where to be found and your customers are angry. How do you resolve this and bring this about to the co worker?