Explain-customer relationship management system


Task:

Imagine that you are the new Project Manager at a large company, hired especially to deliver the following system: The provision of a Customer Relationship Management (CRM) system. It will capture input from your ERP IT system, and from production, buyers of your products, support staff, finance, and yes - even the IT areas of the organization! It will provide the decision support and business intelligence feed to all managers and executives regarding the firm's market, sales, and opportunities to improve sales. The company has 15 million customers, sells $400 million of goods, and it has 2300 employees in 13 locations across the US and 2 in the UK.

DO NOT focus on the specifics of the example above - it provides the scope and scale of the project.

Your special input includes the visioning and execution of the entire project. What are your thoughts on:

1. Off-shore and outsource

2. SCRUM, JAD, XP, and AGILE. What can a standup provide?

• You will need to research a number of these terms - provide references to your quality sources.

• Do not provide a lot of detail regarding the CRM system!

• The focus should remain areas of emphasis within the PMBOK domain or related factors.

• Provide a formal response using business writing (shorter sentences and paragraphs) with a clear structure and headings. Include a title page, double-spaced text, in a Microsoft Word document with 700 to 900 words of quality content.

• Add your references on an additional page at the end.

Solution Preview :

Prepared by a verified Expert
Operation Management: Explain-customer relationship management system
Reference No:- TGS01869970

Now Priced at $35 (50% Discount)

Recommended (98%)

Rated (4.3/5)