Response to the following should be at least 300 words
Jones (2012) states that change is the movement of an organization away from its present state and toward some future state in an effort to increase efficiency or effectiveness. Imagine you are a manager in an outpatient mental health facility. You are responsible for reengineering the way your organization (insurance billing department in hospital) provides confidential client counseling services to radically improve the quality of service to clients. Discuss the nature of the obstacles you might encounter at the divisional, functional and individual levels as you attempt to introduce revolutionary change to redesign work processes across functional boundaries. What type of support might you also expect to find for the reengineering process?