Performance Appraisal Exercise
Take yourselves back to the Tall Pines Hotel, which thanks to your expert recruiting and selection strategies is now up and running, and enjoying a profitable first year. Now the time has come to evaluate the performance of your employees. Please develop a series of performance criteria for the following job positions:
1) Hotel assistant managers - mainly responsible for running the front desk, greeting customers, and managing the hourly employees.
2) Cleaning crew - responsible for cleaning rooms and laundering linens.
3) Concierge - provides information to guests on local attractions, including making reservations, booking tickets, and providing directions.
Please write a performance appraisal system with at least 3 measurement items, including one based upon the attribute approach, the behavioral approach (either BOS or BARS), and the results approach (with objective and quantifiable criteria) for each position. Also, include a description of who will rate the employees (i.e. supervisors, peers, customers, etc.).