Question 1. I like statistical process control, I guess because I'm a "quantifiable" kind of person. If we say our quality meets the standard for no defects 99.9% of the time, I want to be able to prove it with numbers. What are some factors that you can think of that might affect the number of samples that you collect?
Question 2. Do you think it's a good thing for executives to earn Six Sigma "belt" qualifications? Or should executives maintain their roles as resource providers and champions?
Question 3. If an employee has attained the necessary level of learning required to accomplish a task, what should a company do to prevent that the employee gets bored? Essentially, how can an organization manage the learning curve?
Question 4. What do you see as the role of management in applying Six Sigma or any quality program?