1. What are some other examples of issues that arise from only being proficient as either a manager or leader and not both? Please explain.
2. Verbal recognition for a job well done is not an expense to a company. How much value does it have in the eyes of an employee? Are there management actions that can decrease its value? If so, how do managers prevent this from occurring?
3. Can someone be an effective leader without being in management? Your discussion of leaders seems to draw the line at executive leaders. What do you think? Can someone be a leader without being a manager?
4. What do the qualities of confidence, authority, and structure look like when put into practice?
5. When a manager begins to see his/her employees as a "thing", they are effectively dehumanizing them and missing a tremendous opportunity to engage that associate to move the business forward. However, when a manager focus on things such as process, perhaps a focus on things is not all bad. Thoughts?