Everyone including those on the exchange plans complains


Everyone (including those on the Exchange plans) complains about the cost of healthcare insurance...premiums, deductibles, co-insurance, co-payments...much less the exorbitant "out-of-pocket caps."

How does health insurance risk differ from other types of insurance risk (e.g., automobile or homeowners insurance)?

How might this "insulate" the insured from the actual cost of healthcare?

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Operation Management: Everyone including those on the exchange plans complains
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