Evaluate the extent to which the Balanced Scorecard:
The Balanced Scorecard has been described as an effective measurement system which enables managers of an organisation to determine if the activities occurring within a facility are, in fact, supporting the achievement of objectives, and whether these objectives move the organisation closer to the stated vision
Required:
(a) Briefly describe the framework and potential content of the Balanced Scorecard as promoted by Kaplan and Norton.
(b) Evaluate the extent to which the Balanced Scorecard is:
(i) An improvement upon exclusive reliance on financial measures
(ii) Suited to the 'information age'
(iii) A contribution to strategic management accounting