Problem:
BC Assessment is a provincial Crown organization whose 350 to 400 professional appraisers determine the market value of land and improvements for taxation purposes. Each year, about 2 percent of property owners file a formal complaint or appeal with the agency. Complex appeals that are not resolved might proceed to an appeal board, which could lead to a formal hearing. The appeal process represents a significant cost, mainly in staff time. To help cut back, the agency decides to train appraisers to develop the skills needed to resolve appeals earlier. Thirty-six appraisers will take part in a two-day, face-to-face workshop that includes lectures, group discussions, case studies, and mock role-playing exercises.
1. If you are the trainer of this workshop, discuss TWO strategies you will use for improving trainees' transfer of training before training as well as TWO other strategies that can be use for improving trainees' transfer of training during training.
2. If you are to evaluate the effectiveness of this workshop, what data collection design would be consider most appropriate for the evaluation?