Problem:
In Sykes Enterprises Inc., the company has started to implement changes in their human resource management systems through the implementation of new human resource information systems. The goal of the company in implementing this strategy is to actually improve their payroll and benefit systems, and at the same time provide some self-help resources for the employees in terms of compensation and benefit schedules and enrolment. At the core of this strategy is to improve the capacity of the human resource staff to achieve their strategic position in the business in improving the human capital of the Sykes Enterprises Inc through human resource enhancement programs, job development, and enhancement of recruitment process. This project was implemented in 2004 (Weatherly, 2005).
One of the problems that the integrated systems have encountered is the level of use of paper transactions when the system should have minimized these kinds of transactions. For example, new trainees and new hires are still asked to fill up forms for their enrolments in key benefits such as Medicare and insurance packages. The goal of this information system is to decrease the administrative task that is associated with low-value transactions such as benefit enrolments and compensation upgrades.
One of the possible improvements in terms of implementing human resource management systems is the increase in the awareness among employees on the real benefits of such information systems (Bragg and Roehl, 2000). The company has failed to sufficiently inform the employees on the help of online systems in reducing time of inquiry to human resource staff and in the kinds of processes that could now be done through information systems of the organization. The company should have laid out each of the processes of the systems one by one rather than performing full implementation without training employees about self-help portals that are usable for the convenience of human resource and the employees themselves.