In preparation for this discussion, review the following resources:
Emotional Labor Study at the University of Memphis
https://www.youtube.com/watch?v=jOj-0fm79AA
Job Stress (Clark, 1995)
You may also want to read, "Stress in the Workplace: A costly epidemic."
There are many stressors in the workplace that affect employees. Emotional stressors are no different. As our economy has moved from a manufacturing to a service-based economy, there are many more workers in a variety of occupational fields that are expected to manage their emotions according to employer demands. Emotional labor refers to a form of emotion regulation that creates a publicly visible facial and bodily display within the workplace. The increasing prevalence of this type of work introduces a new set of stressors in the workplace.
In your initial post
Describe examples of emotional labor in the following professions:
Teachers
Nursing
Human Resources
Give a suggestion of what employers can do to help employees address the personal impact of emotional labor?