Emotional Intelligence (EI) includes both personal and social competence. In the personal realm, a person with EI is self-aware, able to accurately assess his or her own strengths and limits and act in a self-confident way. This is a person who can control his or her own emotions and keep destructive emotions in check. The social aspect of EI involves the ability to accurately perceive and interpret the emotions of others, leading to an ability to develop health relationships. In both the personal and social realms, the emotionally intelligent person uses this information to guide his or her thinking and actions (Abraham, 1999). Emotional learning is quite unlike "book" learning. Rather than occasionally noticing and remembering facts and the relationships between facts, the emotional part of the brain learns through practice, shaping itself through repetition of "proper" responses (Reber, 2001). The communicator who wishes to develop EI is thus urged to practice emotional skills. Accurately perceive emotional expressions in oneself and others; Select socially appropriate responses to situations and others emotions; Self-regulate ones' own emotional state; Arouse or effect the emotions of others; Use emotional knowledge to solve problems. How do leaders apply the key skills of EI listed above in the organizational setting? Use some examples to highlight your response.