Identify support options. Select an application or device that you use regularly. Identify all of the ways you can obtain support from the vendor by answering the following questions. Prepare a short summary of your findings.
a. Is telephone support available?
b. During what hours is telephone support available?
c. Is email support available?
d. Does the vendor guarantee a response to emails within a stated time frame? If yes, what is the time frame?
e. Does the vendor have a web site?
f. Are FAQs available on the web site?
g. Is chat available on the web site?
h. What other ways, if any, can you obtain support?