1. Draw a fish-bone chart detailing reasons why an airline customer might be dissatisfied.
2. Consider the everyday task of getting to work on time or arriving at your first class on time in the morning. Draw a fish-bone chart showing reasons why you might arrive late in the morning.
3. Construct a cause-and-effect diagram to reflect "student dissatisfied with university registration process." Use the "four M s" or create your own organizing scheme. Include at least 12 causes.