Does the pressure placed on a regional sales manager by her


Elysa Yanowitz joined L’Oreal’s predecessor in 1981. She was promoted from sales representative to regional sales manager for Northern California and the Pacific Northwest in 1986. In the fall of 1997, Jack Wiswall, Yanowitz’s superior, ordered Yanowitz to have a female sales associate at Macy’s West store in her region fired. As justification, Wiswall explained that the associate “was not good looking enough.” The associate had dark skin; Wiswall preferred fair-skinned blondes. Wiswall told Yanowitz, “Get me somebody hot,” or words to that effect. Yanowitz did not carry out Wiswall’s order. When Wiswall asked her whether the associate had been dismissed on subsequent occasions, Yanowitz requested adequate justification for firing her. Yanowitz did not complain to Human Resources, nor did she tell Wiswall that his order was discriminatory.

Question: Does the pressure placed on a regional sales manager by her general manager to hire a sales associate who was attractive constitute sex discrimination? Explain.

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Operation Management: Does the pressure placed on a regional sales manager by her
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