Assignment Description:
The process begins when a customer submits a request for a quote for a product installation. The request for quote is sent to a salesperson. The salesperson prepares the quote with standard terms and then submits the quote. This sends the quote to the customer who then responds to the quote. Their response is sent to the salesperson.
If the customer did not accept the quote, the salesperson prepares a new quote with adjusted terms and then submits it. This is sent to the customer for response. If the customer does not accept the quote, the salesperson prepares a new quote with adjusted terms and this cycle can continue until the customer accepts a quote. Once the customer accepts the quote, the salesperson submits the order, which sends it to the operations manager for review.
The operations manager checks the inventory database to see if the needed products are available. If the items are not available, the operations manager rejects the order. The rejection is sent to the salesperson who prepares an order rejection response that is sent the customer. The customer processes the order response and the process is over. If the products are available, the operations manager updates the inventory database to reserve the products for that customer (this makes them unavailable to other orders). Then the operations manager approves the order. The approval is sent to the salesperson. The salesperson then requests credit approval. This request is sent to the credit manager. The credit manager checks the customer credit by following a set subprocess and returns the credit response.
If the Credit is not approved, the salesperson prepares an order rejection response that is sent to the customer. The customer processes the order response and the process is over. If the credit is approved, the salesperson follows the Accept Order subprocess, which results in sending the customer the approved order response. The customer processes the order response and the process is over.
Part 1- process model diagram that accurately depicts the process as described.
Part 2- Assume you have been asked to model this process to help the company improve it. After discussing the process with the different actors involved in the process, you find out that inventory levels in the database are often inaccurate. Products that are available for sale are sometimes marked as reserved, leading to missed sales opportunities Review the process and identify how the process should be updated in order to solve the inaccurate inventory levels problem. Clearly describe why you think inventory levels may be incorrect and then describe how the process should be updated to fix this issue. Note: There is a very specific issue that would cause available inventory levels to become inaccurate over time.