Discuss the results of your internal analysis


Part 1: External Environment Analysis

SWOT is an acronym for: Strengths, Weaknesses, Opportunities, and Threats. The first two variables (strengths and weaknesses) relate to the internal organization, while the last two variables (opportunities and threats) relate to the organization's external environment.

The purpose of an external analysis is to scan the outside environment for factors that might open up new opportunities for the business-or that may present threats to the survival of the organization. Then company managers and executives can formulate plans to take advantage of the opportunities and respond to external threats. Optimally, the organization wishes to altogether eliminate (and if this is not possible, to ameliorate to the greatest extent possible) those threats that exist in the external environment.

There are endless numbers and kinds of external factors that can have an effect on a company's sustainability. Customers, competitors, and suppliers are all pretty obvious entities that can affect profitability. If we think a little more deeply, however, we can see that current as well as potential customers should be considered in an assessment of opportunities and threats (e.g., in terms of changing consumer tastes and preferences). Any such threats or opportunities will affect strategic choices that will (or that can) be made concerning products and services.

What about technology? Advances in technology can affect all three of our "obvious" external concerns (customers, competitors, and suppliers) with changes in product features, how products are made and sold, what services are offered and how they are delivered, supply chains, inventory controls, and so on. The failure to monitor the technological environment can spell obsolescence for a business in no time.

Ease of substitution is something we always think of when considering competitors. How easy would it be to switch from flying on one airline to flying on another, for example? But thinking more creatively about substitution, we can see that teleconferencing and video conferencing can eliminate the need for much business travel-thus acting as a substitute to airline tickets. Failure to think broadly enough will cause a planner to completely miss a major threat just over the horizon. For example, consider the immeasurable impact that Internet sites such as eBay and Amazon have had on the sales of "brick-and-mortar" operations. Or consider how online video availability has adversely affected companies that sell or rent DVDs, such as Blockbuster.

The sheer number of possible external influences creating opportunities and threats is mind-boggling. This is why most strategic planners use analytic models to structure their thinking and help avoid perceptual biases that might interfere with a clear and objective identification of opportunities and threats.

In this course, we will be using two different models that approach the external environment from two different perspectives:

1. Industry environment - Porter's Five Forces Model
2. Macro environment - PEST analysis

Industry Environment

Porter's Model of Five Forces is one of the most versatile frameworks for analyzing the industry (or operating) external environment. Employed by a variety of academics and business practitioners for more than three decades, the Five Forces Model has proved its usefulness in a variety of arenas. The Porter model helps the user get a handle on the competitive and market characteristics of a specific industry. The factors covered by the Five Forces Model are:

1. Threat of new entrants
2. Bargaining power of suppliers
3. Bargaining power of customers
4. Availability of substitutes
5. Degree of rivalry among competitors

Macro Environment

While the Porter analysis looks at the conditions in a specific industry, the PEST analysis looks at factors that affect the greater business environment. The sub-environments addressed by this model include:

1. Political (including regulatory)
2. Economic
3. Socio-cultural
4. Technical

Required Reading

For a general introduction to the Five Forces Model, the following video interview with Michael Porter is helpful for putting the external analysis into perspective:

The five competitive forces that shape strategy. (2008). Harvard Business Publishing. (Youtbe video)

The following site is an excellent introduction to the industry (operating) and remote (macro) environments. This site is a very good overview of Porter's Five Forces and PEST.

Connelley, D. (2005). Strategy for the External Environment. Power Point Presentation.

PEST analysis. (2009).

Porter's Five Forces: A model for industry analysis. (2007).

SWOT analysis: Lesson. (2009). Marketing Teacher.

Optional Material

Carrying out a PEST analysis. (2005). The Free Library.

PEST analysis. (2007). Quick MBA.

Porter's Five Forces. (2009). Mind Tools.

Porter's Five Forces (2007). The Manager.

Zahorsky, D. (2009). A business owner's secret weapon: SWOT analysis.

Part 2: Internal Analysis

One of the criticisms of Porter's Five Forces Model (and external analyses in general) is that while Five Forces can certainly help in the identification of problems and difficulties that firms are likely to encounter in a given industry, the model does not provide insight into what a particular company can do to manipulate those forces in its favor, thus gaining a competitive advantage.

In Part 2 of this module, we will focus on an analysis of the internal environment, or the internal company. At the conclusion of this process, we will have what is sometimes referred to as a "company profile" or an "internal profile." Two useful frameworks that will help us to focus on the essential factors for analysis of the internal environment are Porter's Value Chain and the Resource Based View framework (RBV).

After conducting an analysis of an organization's internal environment, you will be in a position to complete the last two elements of the SWOT analysis: identification of the strengths and weaknesses of a company.

Internal Analysis Components

Before we introduce the analytical models we will be using in this module, some background information will be helpful. A company has (A) primary activities and (B) support activities.

A company's primary activities are:

• Research and Development (R&D)
• Production (manufacturing)
• Marketing and Sales
• Customer Service

A company's support activities include:

• Materials Management
• Human Resources
• Information Systems
• Infrastructure

A. Primary Activities

• Research and Development (R&D) includes development and design of products and production processes. Many manufacturing companies have separate R&D departments. For highly innovative companies (such as 3M), this may be one of the most important departments in the organization. Some service companies may include R&D activities as a part of marketing or customer service functions. For instance, banks introduce new products to attract customers.

• Production is in charge of creating goods or services. Some companies manufacture products. Banks make loans. Retail companies sell products. These are instances of production.

• Marketing and Sales plays several roles. It advertises and positions the brand, identifies marketing needs, and sets pricing.

• Customer Service provides after-sale service.

B. Support Activities

• Materials Management manages the logistics of moving materials from procurement of inputs to production and then moving outputs through distribution to customers. Inventory management is part of the Materials Management support activity.

• Human Resources is focused on employing the necessary skills mix to carry out the organization's mission, and to motivate, train, and compensate the workforce.

• Information Systems refers to computer support in processing functions and supporting company operations, as well as Internet.

• Infrastructure refers to organizational structure, controls, and culture. The infrastructure must be capable of supporting the primary activities of the organization and must also be compatible with its strategy.

Presentation on the Internal Environment

Review the following presentation by Dr. Connelley. For Part Two of the narrated slide presentation on strategic situation analysis, click on the title below. This slide presentation focuses on the importance of optimizing the internal functions of an organization to create added value to the firm's products or services: Strategy for the Internal Environment

Porter's Value Chain

Porter's Value Chain is a widely used framework for organizing and interpreting an internal analysis. It is pictured below and is also discussed in the previous PowerPoint presentation. You can see that the Value Chain considers both primary and support activities, although it may use slightly different labels and definitions. By managing the various components of the value chain, companies can achieve a cost advantage over competitors, or distinguish themselves from competitors by offering a distinctively better product or service. Read more about Value Chain analysis at:

The value chain. (2007).

While the Value Chain can be a valuable tool for breaking down and streamlining costs and creating maximum value, it is a complicated process that typically involves considerable quantitative analysis.

The Resource-Based View

The Resource-Based View (RBV) arose in direct response to the criticism mentioned previously, that is, the external analysis is much less useful to a company seeking to attain a competitive advantage than are its internal capabilities and resources.

Instead of focusing on the accumulation of resources necessary to implement the strategy dictated by conditions and constraints in the external environment (I/O model), the resource-based view suggests that a firm's unique resources and capabilities provide the basis for a strategy. The business strategy chosen should allow the firm to best exploit its core competencies relative to opportunities in the external environment (p. 1380).***

*** Source: Hitt, M., Ireland, R., and Hoskisson, R. (2007). A resource-based view of the firm. In International Encyclopedia of Organization Studies (Clegg, S., & Bailey, J.R., Eds.). Thousand Oaks, CA: Sage Publications.

Central to this analytical view is the notion that a firm's core competencies and resources are more critical to the development of a strategy than the external environment. In reality, the truth probably lies somewhere in between, with a balance between external demands and internal capacities leading to the most successful competitive position. This is the essence of a SWOT analysis, and RBV can certainly inform an analysis of strengths and weaknesses.

For an excellent review of the basics of the Resource-Based View, read the following chapter:

Henry, A. (2007). The internal environment: A resource based view of strategy. In Understanding Strategic Management. Oxford University Press.


Connelley, D. Strategy for the internal environment. PowerPoint presentation.

Henry, A. (2007). The internal environment: A resource based view of strategy. In Understanding Strategic Management. Oxford University Press.

The following presentation is a good overview of internal analysis:

Bramha, D. (2011). Internal Analysis in Strategic Management.

Optional Reading

The Value Chain. (2007).

Part 3: SLP

There are no reading assignments for the SLP. However, if you need a refresher on various theories (e.g., product life cycle, pricing, price elasticity, market saturation, or product development) there is


Modular Learning Outcomes

Upon successful completion of this module, the student will be able to satisfy the following outcomes:

• Case

o After completing an assessment of the organization's external environment and internal profile, synthesize the company's internal strengths and weaknesses and environmental opportunities and threats into a formal SWOT analysis, with overall impressions and recommendations.


o Re-run a business simulation, using business theory to make decisions related to pricing, product, and R&D allocations.

• Discussion

o Identify key strengths, weaknesses, opportunities, and threats, completing a SWOT, and drawing conclusions related to an organization's future opportunities.

Module Overview

According to Michael Porter, a preeminent scholar of strategy, a thorough analysis of the competitive environment allows strategic planners to identify opportunities and threats facing an organization. Then planners are able to consider various options for taking advantage of opportunities and guarding against threats. (Porter, 3-5) *

There are numerous tools available to help managers evaluate the external environment and uncover threats and opportunities. In this module, we will consider two different tools- Porter's Five Forces Model and the PEST analysis. Using tools such as these helps ensure that managers will consider all aspects of the environment and avoid perceptual blinders that may bias their thinking.
In Module 2, we will discuss how the external environment is assessed within the strategic management process.


In Module 1, you turned in your report a few days early, and Sally Smothers was impressed. However, some strange time warp has taken you back in time to 2012, allowing you the opportunity to perform better than Joe Thomas.

* Source: Porter, M. (1980). Competitive strategy. New York: Free Press.

a multitude of sources on the Internet.


Assignment Overview

Remember that the Case in this course is an ongoing exercise, meaning that we will be taking an intensive look at one company over the course of our four modules. This session, we will be conducting a strategic analysis of Pepsico.

The outcome of this Case is to use a completed external and internal analysis of Pepsico in the completion of a SWOT.

Case Assignment

In a 7- to 10-page paper, integrate your external and internal company analysis, completing a formal company SWOT.

Keys to the Assignment

• Step 1: Perform research, and complete an industry analysis using each of the Five Forces in Porter's model. Support your analysis with current financial, operational, and marketing data.

• Step 2: Complete your external analysis using each of the four elements in the PEST analysis. When considering economic data, use the most current data you can find.

• Step 3: Write up the results of your external analysis, and be sure to label the impact of each of the Five Forces as high, moderate, or low. Taken together, the Five Forces analysis and the PEST analysis should lead to conclusions about the overall opportunities and threats facing Pepsico as revealed by your research. All data and factual information that you report in your Five Forces and PEST analysis must be properly cited using APA style.

• Step 4: Conduct a critical and thorough internal analysis of Pepsico, assessing as many of the company's key internal strengths and weaknesses as you can. Consider the operations, customer service, finance, human resources management, and marketing functions. See the following website, as it will help you decide which strengths and weaknesses you might wish to evaluate.

• Step 5: Discuss the results of your internal analysis, including your conclusions concerning the strengths and weaknesses facing Pepsico.

• Step 6: Synthesize your internal analysis with your external environmental analysis, formulating a complete SWOT analysis. Provide a SWOT diagram (include as an Appendix - not as part of the written analysis) in which you show - in each of the four quadrants - the most important 3-4 company strengths, weaknesses, opportunities, and threats. Each of these should be discussed thoroughly within your written analysis.

• Based on your SWOT, give very specific and informed recommendations as to what the company should do. Give your overall analysis-does the company have more strengths than weaknesses? More weaknesses than strengths? Whatever you decide, you need to recommend (with strong, convincing support) what you believe should be the company's strategy - in response to your collective assessment of the organization's strengths, weaknesses, opportunities, and threats. You must demonstrate evidence of critical thinking - do not simply restate facts you have learned about the company. Interpret the data and factual information you have found instead.

• Step 7: Consider the Case as a formal business report that you are developing for the Board of Directors and CEO as Pepsico's external consultant. This is a professional document. Follow the format below:

• Executive summary: This is a synopsis of the main points, conclusions and recommendations made in the longer report. If you would like a refresher on writing an executive summary, check this website: http://www.csun.edu/~vcecn006/summary.html

• Introduction: State the main purpose of the paper (thesis statement), what you hope to accomplish, and how you will go about doing it.

• Main Body: The "meat" of the paper. Emphasize analysis, not just description. Delineate separate topics or sections with section headings.

• Conclusion: Summarize your paper in the light of your thesis statement.

Assignment Expectations

Your paper will be evaluated using the grading rubric.

Tips and Suggestions

Note the following tips and suggestions:

• Business school case-study assignments are meant to offer practice opportunities for future businesspeople who are earning their MBA degrees. Consider yourself a consultant hired by the company to make these critical assessments. There are no right or wrong answers to the Case questions - however, your position must be well-defended.

• Study the theoretical concepts provided in the Background materials section of the module, and identify main strategy concepts.

• Conduct additional research on the organization using IBISWorld in the TUI Library. IBISWorld is accessible through the Trident Library Access search located at the TLC Home Page. Under the Library Access search box, click on "Additional Library Sources." IBISWorld is included in the list. For navigation help, click here: IBISWorld Navigation Tips.

• Include a cover page and reference page, in addition to the 7-10 pages of analysis described above.

• Include section headings in all papers.

• Cite and reference all sources, including those that you paraphrase. This means include citations and quotation marks for direct quotes, and citations for information you have "borrowed" or paraphrased from other sources.

• Follow Trident Guidelines for Well-Written Papers.

Format your assignment according to the following formatting requirements:

1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.

2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.

3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.

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