Assignment 1: Discussion-Conducting a Needs Assessment
A needs assessment is a systematic means of analyzing existing standards and conditions against desired ones. The difference between the current and desired states is referred to as the "gap." This gap reveals information that is necessary to make more informed decisions in support of organizational goals and objectives.
The needs assessment is a valuable tool used to facilitate the management of continuous change taking place in today's organizations. In this assignment, you will apply needs assessment for the scenario below.
Assume you are consulting and you have been asked to conduct a comprehensive assessment to determine the training and development needed to elevate the performance of 25 employees in a sales support call center.
Your goal is to identify a training program that will address the collective needs of the group.
What preliminary information would you gather before conducting the needs assessment? Provide a rationale for your decision.
Describe the various steps you would take in conducting the actual assessment.
Create your answer in about 300 words.
Assignment 2: Defining Needs Assessment
Training is a fundamental component to any organization. Organizations spend thousands of dollars each year to train and develop employees. Many of the programs do not produce the desired result of increased productivity.
Using the Argosy University online library resources, research factors to determine how needs assessments benefit organizations.
Create a 6 page paper addressing the following items:
Define needs assessment
Determine the cost-effectiveness of companies conducting need assessments
Identify steps companies can employ to modify ineffective training programs that are not cost effective
Discuss the role that technology, computer based training, webinars, etc, play in determining the cost effectiveness of training programs.
Explain the steps or guidelines which can be utilized to help guide the successful implementation of a training program
Minimum of three (3) peer-reviewed, scholarly sources, within the last ten (10) years, not including the text material.