Complete the mcq:
Question 1
In a high performance work system, organizational structure promotes:
job efficiency and high quality.
high performance of organizational goals.
ability to perform current and future jobs.
cooperation, learning, and improvement.
Question 2
In addition to higher productivity and efficiency, high-performance work systems may also include what other outcomes?
High product quality, greater customer satisfaction, and low employee turnover
Low product quality, greater customer satisfaction, and low employee turnover
High product quality, less customer satisfaction, and low employee turnover
High product quality, greater customer satisfaction, and greater employee turnover
Question 3
Which of the following is the BEST way for HR to improve efficiency within an organization?
By using fewer and less costly resources
By setting up a performance management system
By selecting the type of employees that thrive in the organization
By creating extensive training and development activities
Question 4
What investments can contribute to a high performance organization?
Recruitment, training and development, job design, and performance management
Recruitment, occupational intimacy, ethical behavior, and organizational structure
Recruitment, training and development, ethical behavior, and organizational structure
Recruitment, occupational intimacy, ethical behavior, and performance management
Question 5
__________ is a computer system that incorporates decision rules used by experts in a certain area.
Expert system
Decision support system
Transaction processing
Online e-HRM
Question 6
A key feature of a learning organization that occurs when organizations encourage employees to test and observe their actions is which of the following?
Continuous learning
Shared knowledge
Critical thinking
Learning culture
Question 7
Which of the following is a benefit of using HRM technology?
It helps create conditions that contribute to teamwork and job satisfaction
It helps monitor economic conditions, customer satisfaction, and performance
It reduces the number of routine tasks so HR can focus more on organizational goals
It creates a need for extensive training and development for management
Question 8
HRM program success can be measured by:
looking at employee turnover and employee involvement.
asking the department managers and supervisors.
whether it achieved its objectives and delivered economic value.
customer satisfaction only.
Question 9
An organization that values and supports life-long learning by continually acquiring and sharing knowledge is which of the following?
Continuous learning
Transaction processing
Decision support
Learning organization
Question 10
Which of the following BEST describes when employees are valued?
Learning is rewarded, promoted, and supported by managers and objectives
The organization recognizes that employees are the source of its knowledge
The organization must be committed to learning and willing to share what they have learned
The organization shifts focus to generating and sharing knowledge instead of teaching
Question 11
You have been given the assignment to review the HRM practices for your company. Begin by listing and describing the HRM practices that contribute to a high-performance work system.
Your response should be at least 75 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.
Question 12
There are several ways to measure the effectiveness of HRM. What is an HRM audit, and how is it used to measure the effectiveness of HRM? What are the benefits of an HRM audit? List some key measures of success of an HRM audit.
Your response should be at least 75 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.
Question 13
What are the conditions that contribute to a high-performance work system? What are the expectations of the employer? What are the expectations of the employee in each of these areas?
Your response should be at least 75 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.
Question 14
What is your opinion of this course? Did it meet your expectations? What suggestions can you offer for improvement of this course for future students?
Optional: Choose a place you are or have been employed (do not name the company). Discuss whether or not you feel there was a high-performance work system in place or not. Point out key elements, outcomes or conditions that made you feel that there was or was not a high-performance work system in place.