Assignment task: Training Exercise
There are many training methods, such as on-the-job training, simulators, and eLearning, available from which to choose. Each brings strengths and limitations. Suppose a local retail store requests your assistance in developing a training program to target customer service skills in their employees. For purposes of this discussion, pretend that you have already conducted a training needs assessment and developed a training plan based on the findings. Present your findings and plan to the class. Address the following:
- A summary of the training needs assessment findings at each level
- Relevant employee characteristics that may affect training effectiveness
- Relevant organizational characteristics that may affect training effectiveness
- The specific knowledge, skills, abilities, and/or competencies you chose to address through the training
- The specific training method(s) you chose to employ