Assignment: Process Mapping
Length: 7 pages long.
Case Study: Multi-Level Process Mapping: A Tool for Cross-Functional Quality Analysis.
For this assignment, you should identify an area of your company (or of a company you are familiar with) and use multi-level process mapping to describe how this control area (a block on the Level 1 map) fits in with the overall company (as shown on the complete Level 1 map). Develop a Level 2 map to detail the control points (specific functions and processes) of the selected control area, and then develop Level 3 maps to identify control elements (input, output, process, and failure modes) of key control points. In addition to the process maps themselves (you can use produce the flow diagrams using any charting software you have available, or by using MS Word and inserting or 'hand drawing' the connecting arrows) your complete project should include a written description of the process and your recommendations for how the process steps at the control points can be improved by identifying opportunities for using poka-yokes to "fail-safe" the process (you can describe existing poka-yokes, but you should also try to think of some new ones).