Assessment 1
You have been employed by traditional Home-style restaurant (TSR), which is a start up restaurant aiming to provide family style food and service pm. You role is to help develop and implement strategic plans that support the direction and aspirations of the business.
You are to obtain a copy of the business plan from your employer (who will be role-played by tour assessor), and read it carefully. Once understood, you are to arrange a time to meet with your employer (your assessor) to identify company goals and aspirations, and to clarify the business plan where required.
Next, you are to develop a detailed operational plan that ensures the objective and strategies outlined are met by work teams. As a minimum, your operational plan must outline:
- Strategies
- Performance criteria
- Timeframes
- Budgets
- Responsibilities
- Resources
It is important that you also include details on how the plan will be implemented, monitored and reviewed.
Along with your operational plan, you are to develop and provide policies and procedures relating to:
Recruitment (including induction and staff development)
Acquiring physical resource/services
Protecting organizational intellectual property
It is Important that you:
- Details any specific resource requirement
- Include a details consultation process
- Include KPI's to measure organizational performance
- Include contingency plans at appropriate stages
- Include strategies for the recruitment / or inclusion or employees
- Details each strategy with and assigned priority, a timeframe, responsible parties and measureable performance indicators
Once developed, you are to arrange a meeting with your assessor, who will role-play your supervisor. The purpose of this meeting is to explain and gain approval for the implementation of your plan.
You must be well prepared for this meeting, as your supervisor will be asking you detailed questions, and reasons for your proposal.
This assessment may also be undertaken in your workplace, using data relevant to your organisation.
Assessment Summary
You are to submit the following
- Detailed operational plan
- Supporting policies and procedures
Assessment 2
Following assessment, you are to prepare for and implement your operational plan in part.
Your implementation will encompass running a meeting for your team in which you.
- Explain and discuss the operational plan in detail
- Allocate responsibilities for at least 2 different strategies outlined within the plan
- Instruct / mentor each person to whom you have allocated a responsibility to, to ensure they understand and are empowered to perform their allocated task.
- Ensure each staff member are trained in the following strategies - as appropriate to their allocated responsibility / strategy
- Recruitment
- Resource allocation
- Intellectual property
It is important that you are prepared for this session, ensuring you
- Prepare for the session to ensure everything is covered
- Develop and provide relevant documentation / supporting materials to your team
Your assessor will observe you ruining the meeting.
Meeting context
- Each meeting will consist of yourself (running the meeting) and at least 2 other people, who will role play the employees. Other people may include trainers or student from your course.
Things to consider whilst performing this task
- Be organised - prepare and plan for the session thoroughly
- Know your position
- Know your company
- Arrange access to all required documentation for this process
- Be prepared to ask questions
- Be prepared to be asked questions
Things to consider whilst role-playing an employee:
- Be prepared
- Act professionally throughout the process
- Be prepared to ask questions when you require more information
- Answer all questions to the best of your ability
- Make sure that by end of the session you are fully aware of the strategy you have been allocated, along with the actions you would need to perform to achieve this.
Remember you will be required to both run the meeting and role play an employees (during another students assessment) so be sure to perform at your best at all times.
Assessment summary
You are to submit the following
Your meeting plan
Copies of documentation provided to employees
Your assessor will observe you running the meeting
Assessment 3
For this assessment you are to interview your assessor and gather the required data to review the implementation of your operation Plan. To perform this task satisfactorily, you must be prepared to your assessor will only provide you with answers to questions asked.
In performing this task, you should:
- Consider your operational pan developed in Assessment 1
- Identify the type of information required to determine the effectiveness of each strategy.
- Assess the profitability and productivity outcomes of each strategy
- identify areas of underperformance
- identify improvements that are appropriate to ensure the viability of the Operational plan
Once you have gathered this information, you are to provide a written report that:
- Comments on the effectiveness of the plans implementation
- reviews the financial outcome (in terms of viability, profitability and productivity) of each strategy
- Outlines the areas of underperformance, along with recommendations for improvements
- includes an amended version of your operational plan, with the changes highlighted
- outlines in detail how the changes will be implemented