Assignment:
Case 1: Kristina Will Not Work Kristina, a student in Mr. Jake's class, is quite docile.
She socializes little with other students and never disrupts class. However, despite Mr. Jake's best efforts, Kristina never does her work. She rarely completes an assignment. She is simply there, putting forth no effort. How would Glasser deal with Kristina?
Glasser would first suggest that Mr. Jake think carefully about the classroom and the program to try to determine whether they contain obstacles that prevent Kristina from meeting her needs for belonging, power, fun, and freedom. He would then have Mr. Jake discuss the matter with Kristina, not blaming her but noting the problem of nonproductivity and asking what the problem is and what he might be able to do to help. In that discussion, Mr. Jake might ask Kristina questions such as the following:
1. You have a problem with this work, don't you? Is there anything I can do to help you with it?
2. Is there anything I could do to make the class more interesting for you?
3. Is there anything in this class that you especially enjoy doing?
4. Do you think that, for a while, you might like to do only those things?
5. Is there anything we have discussed in class that you would like to learn very, very well?
6. How could I help you do that?
7. What could I do differently that would help you want to learn?
Glasser would not want Mr. Jake to punish Kristina or use a disapproving tone of voice, but every day to make a point of talking with her in a friendly and courteous way about nonschool matters such as trips, pets, and movies. He would do this casually, showing he is interested in her and willing to be her friend. Glasser would remind Mr. Jake that there is no magic formula for success with all students. Mr. Jake can only encourage and support Kristina.
Scolding and coercion are likely to make matters worse, but as Mr. Jake befriends Kristina she is likely to begin to do more work and of better quality.
Case 2: Sara Cannot Stop Talking Sara is a pleasant girl who participates in class activities and does most, though not all, of her assigned work. She cannot seem to refrain from talking to classmates, however. Her teacher, Mr. Gonzales, has to speak to her repeatedly during lessons, to the point that he often becomes exasperated and loses his temper. What suggestions would Glasser give Mr. Gonzales for dealing with Sara?
Case 3: Joshua Clowns and Intimidates Joshua, larger and louder than his classmates, always wants to be the center of attention, which he "accomplishes through a combination of clowning and intimidation. He makes wise remarks, talks back (smilingly) to the teacher, utters a variety of sound-effect noises such as automobile crashes and gunshots, and makes limitless sarcastic comments and put-downs of his classmates. Other students will not stand up to him, apparently fearing his size and verbal aggression. His teacher, Miss Pearl, has come to her wit's end. How do you think Glasser would have Miss Pearl deal with Joshua?
Case 4: Tom Is Hostile and Defiant Tom has appeared to be in his usual foul mood ever since arriving in class. On his way to sharpen his pencil, he bumps into Frank, who complains. Tom tells him loudly to shut up. Miss Baines, the teacher, says, "Tom, go back to your seat." Tom wheels around, swears loudly, and says heatedly, "I'll go when I'm damned good and ready!" How would Glasser have Miss Baines deal with Tom?