Assignment: The First Interview Worksheet
As a beginning social worker, you need to know how to listen effectively and develop rapport with a client. This assignment will help you develop this skill.
Directions: Access the "The First Interview" video in the Topic 1 folder in MindTap and the assigned readings for Topic 1. Answer the following questions after you watch the video.
1. Describe the role of the case manager in this case.
2. What kind(s) of assessment did the case manager use?
3. Describe what kind of listening the case manager used. What type of questioning did she use? Explain whether this type of questioning was effective or not.
4. Explain whether the case manager displayed empathy or compassion. Why is it important to display empathy or compassion when working with a client/consumer?
5. Explain if the case manager developed a rapport with the client or not. Explain if the case manager's behavior was effective or not. Provide some constructive criticism of the case manager.