You are the training coordinator in the human resources department. Your supervisor has asked you to create a Customer Service training program using new methods of training. Review the traditional training methods and conduct academic researchon new methods. In a 2-3 page report, prepared in APA style with at least two references, do the following:
Describe three new training methods and explain which one of these methods you selected for this Customer Service training program and why.
Create a training plan for this Customer Service program and include it in your report. Download this Training Plan Templateand use it to provide a framework for the development of your Training Plan.
Finish your report with a description of how you will evaluate if the Customer Service program was successful.
Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.