Question: 1. Describe the methods for handling conflict on a project. How was the conflict handled in the two situations you described in your answer to question 9?
2. The manager at a local bank noticed that after a new information system was installed at the bank, some of the customer transactions were not getting posted. The manager knew that this problem could lead to serious financial difficulties as well as unhappy customers. Describe how she could apply the nine-step problem-solving process described in the chapter to solve the problem.