Discussion:
Q1. Most people, when talking about conflict, immediately assume that it is a problem that needs to be "fixed." Is that true? Is conflict always bad for organizations? Define the types of conflict and provide examples of each situation.
Q2. Identify and describe the five bases of power. What are the likely reactions people have to each type of power? Give an example of each basis of power, using the power a professor might have over a student.
Q3. Describe the concept of servant-leadership. Identify at least five servant-leadership characteristics, and give an example of each.
Q4. Identify the pros and cons of the different types of organizational structures.
Q5. Describe the eight steps of Kotter's model for leading organizational change.