Describe the baldrige award process


Discussion 1

Prior to beginning work on this discussion forum, read Chapter from the course textbook and the weekly lecture.

The image above is a systems perspective of the Baldrige Performance Excellence Framework for your review and may assist in your completing the below prompts. In your discussion post, address the following:

• Discuss the purpose of the Baldrige Award.

o Describe the Baldrige Award process. How does it ensure that organizations are truly worthy of receiving the award?

• Explain the Baldrige core values and concepts.

o What are the five groups of results measures in the Malcom Baldrige Criteria? Provide two examples of measurements and indicators in each group. Why do you think they are important for any organization to pursue?

• Please choose two of the Baldrige core values, and apply them to an organization of your choice.

o How do these two values impact the organization and increase performance?

• Regarding the Baldrige Criteria for Performance Excellence, on which a Baldrige examination is based, please provide a brief description of each of the seven categories, and explain how they all come together and form an integrated management system.

Discussion 2

Prior to beginning work on this discussion forum, read Chapter from the textbook, the webpage article What is a Balanced Scorecard? A Quick Overview , and the weekly lecture.

In your discussion post,

• Explain the importance of performance measurement in organizations.

• Explain what the balanced scorecard is. Describe its four components.

o Select an organization that applies the balance scorecard. Access the UAGC Library online database, which offers company financials, descriptions, history, property, subsidiaries, officers, and directors, and the Business Insights database. For assistance, view the Mergent Online and Business Insights: Global tip sheets for suggested methods of searching UAGC Library databases generally, as well as specific advice for searching these two databases.

• Search and select an article of an organization that has successfully implemented the balanced scorecard, and provide a brief summary of how the components of the scorecard have added value, improved quality, and increased performance.


Prior to beginning work on this final paper, read Chapters the course textbook. It is recommended to review Chapters too.

For this final paper, you will be reviewing and reflecting on the quality management concepts and knowledge gained throughout the course. You will be applying your critical thinking, drawing your own conclusions, and applying what you have learned to improve quality and performance excellence. Follow the prompts below and make sure to address each in sufficient depth to answer the questions and cover the associated concepts. This will serve as a good review of the content, methods, and principles learned of total quality management (TQM).

As you work on your final paper, keep in mind the following bullet point observations on the role of quality.

• Six quality perspectives are listed below and explain how each quality perspective applies to the product or service:

o Quality in manufacturing.

o Quality in service organizations.

o Quality in business support functions.

o The role of the quality function.

o Quality and competitive advantage (business results).

o Quality and personal values.

• Modern day quality management practices represent the approaches that organizations use to achieve the quality management principles.

• Customer satisfaction is vital to keeping customers and growing a business.

o Customer requirements, as expressed in the customer's own terms, are called the voice of the customer.

• Organizations continue to learn that to satisfy customers, they must first satisfy the workforce. (Review Chapter, specifically Table 4.1: Key Workforce-Focused Practices for Quality, and the two sections: High-Performance Work Cultures, and Principles of Workforce Engagement and Motivation.)

• Motivation theories can be applied to support high performance in any organization.

In your paper,

• Explain how your selected organization applies the six steps from key customer-focused practices for quality management in the customer focus to meet or exceed customer requirements.

• Identify which of the variety of methods, or "listening posts," your selected organization uses to gather the voice of the customer, including their needs and expectations, their feeling of importance, and their satisfaction as a customer.

• Evaluate the principles of workforce engagement, and empowerment and motivation, and evaluate why these two items are important to quality, and which five of Deming's 14 points relate directly to the notion of empowerment.

• Apply one content theory, one process theory, and one environmentally-based theory to your selected organization, detailing the context and situation.

• State if the selected organization has a high-performance work culture and describe why or why not.

• Summarize how your selected organization embodies the Baldrige Award Excellence Framework, core values, and processes.

• Assess the impact, if any, of the Baldrige Award Excellence Framework and the Deming philosophy on the organization.

• Select a product or service that your organization, or an organization of your choosing, purchases on a regular basis:

o Explain why quality is important to that product or service.

o Evaluate the competitive environment for the product or service selected.

o Appraise how each quality perspective applies to the selected product or service and why.

o Illustrate how each of the seven quality management principles pertain to your organization or an organization of your choosing using three approaches per principle.

o Appraise how the Deming philosophy and Deming's 14 points may apply to the product or service selected.

The Managing for Quality and Performance Excellence paper

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