Problem
Case Study: Organization
You have recently obtained a position as clinical supervisor in an agency that provides a variety of mental health and behavioral services for adults 21 and older. Services are provided both in-clinic and as part of home, residential, and community program settings, so clinicians and staff have a variety of responsibilities. The team of staff that you manage includes two case managers, BCaBAs, RBTs, and in-home speech and occupational therapists. The previous clinical supervisor was quite lenient and paid little attention to staff performance as long as time sheets were submitted on time. You have found some significant concerns regarding the functioning of staff in a variety of areas, including completion of documentation (program notes, data sheets, etc.), attendance at mandatory meetings, and required supervision activities. In addition, teams that work for a common client have little collaboration with one another on behalf of the client, resulting in inconsistent service provision. Your first priority in this position is to improve the service model and staff performance for the benefit of the clients served by the agency.
Task
Conduct a hypothetical diagnostic assessment of the system to determine the needs of the staff in terms of skills. Describe how the assessment analyzes the specific environment you are supporting. Then, hypothesize the assessment results that will be used to pinpoint behaviors for desired staff performance.