Problem:
McShane, S. L., & Von Glinow, M. A. (2008). Organizational behavior (4th ed.). Boston, MA: McGraw-Hill/Irwin
Question 1: Metaphors and other types of ambiguous language are useful when:
a the sender wants to communicate to people experiencing information overload.
b the message is sent through the grapevine rather than formal communication channels.
c the sender wants to minimize the risk that the receiver would misinterpret the message sent.
d the issue or concept that the sender is trying to communicate is ill-defined or complex.
e ambiguous language is useful under all of these conditions
Question 2: Employees can "push" (expand) the data-carrying capacity of information technology when they:
- avoid emotional contagion.
- are highly experienced with that communication medium.
- are unfamiliar with the receiver of the information being sent.
- avoid using jargon or short-hand symbols in the communication.
- first use that communication medium.
Question 3: Which of these statements about sending your message to other people is FALSE?
- Empathize with the listener when forming your message.
- Avoid presenting the message when the listener is easily distracted by other matters.
- Focus the message content on the problem or issue, not on the person.
- Avoid repeating the information or creating any other redundancy in the message.
- Be descriptive rather than evaluative; that is, don't make the listener defensive.
Question 4: Research suggests that effective workspace design mainly balances the trade-off between:
- social interaction and emotional contagion.
- verbal and nonverbal communication.
- employee privacy and social interaction.
- information overload and information underload.
- employee privacy and information overload.