Problem: Create six policies and the relevant procedure documents for each of the six areas. These policies need to be well written, detailed, and relevant for your local area and State or Territory and should include, as a minimum, the following:
- Relevant laws and licensing obligations relevant
- The roles and responsibilities of personnel directly involved with regulatory compliance. It is not necessary that tasks are allocated to specific personnel, but there should be differentiation between managers' and employees' responsibilities.
- A list of any supporting documentation or templates required for managing and monitoring the risk. Use your research from activity step 1, and the internet to access, and review, other organizations' policies, procedures and supporting documentation covering these topics as ideas and guidance for language, style and layout. Do not copy these documents but draw inspiration from a variety of sources that can be adapted and suited to the scenario business provided. Use the Customer Services Policy and Procedures Template to guide your work.