Assignment
Consider the following scenario:
Susan, a receptionist, has worked for the selected organization for 20 years, and, though her loyalty to the organization is valued, she continually scores low on communication skills. Strong and effective communication skills are critical for Susan to possess.
For this discussion forum, do the following:
1. Explain the importance of effective communication, especially as related to Susan's role.
2. Propose how to improve Susan's communication skills.
3. Create a policy that could be implemented, in the organization, to ensure effective communication, thereby improving communication among employees (e.g., Susan and others)
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.