Assignment:
Human Resource Training and Development
Create a 8-10 pages paper in which you:
Needs Assessment
1. Justify the use of a needs assessment of you company Delta Airline proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
Development
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or no-the-job training).
Needs Assessment
3. Justify why you selected the training method that you did.
Implementation
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
Evaluation
5. Develop a survey to collect feedback from the employees who attend the training.
Use at least three (3) quality academic resources