Conflict management can be difficult within ones personal life but it can be even more difficult to manage in the workplace due to politics and consequences. Below is a list of common components in the workplace that can cause conflict. For each one, indicate which defense mechanism (discussed in the PowerPoint on conflict management) you feel you're most likely to see from workers as their leader and your reasoning for your choice. How do you best address these defensive behaviors as their leader? #1) Issues with the boss/leader #2) Issues with coworkers #3) Issues with corporate policy
Powerpoint slide info :
1. Aggressive Mechanisms- •Fixation •Won’t let go of position regardless of outcome probability •Displacement •Directing anger toward someone who is not the source of the conflict
2. Negativism •Always pessimistic •No attempt to solve any problems Compromise Mechanisms •Compensation •Make up for a negative situation with increases focus on another pursuit •Identification •Behavior starts to be patterned after others •Rationalization •Justifying behavior by constructing bogus reasons for it
3. Withdrawal Mechanisms •Flight •Physical or psychological withdrawal from a conflict •Conversion •Emotional conflicts are expressed in physical symptoms •Fantasy •Daydreaming/Escapism